Refunds/Returns Policy

Refunds/Returns Policy
All our products are carefully formulated and extensively tested on ourselves, family, friends, a selected broad range of local community members. Before we release them to our customers. We are confident that you will fall in love with the qualities of our soaps, just like we have. If however, you decide that something isn’t right about your order (for instance we have sent the wrong item) please get in touch and we will do our best to remedy it as soon as possible. Due to the nature of personal care products we cannot resell them once they have been shipped. For this reason, we cannot offer refunds if you change your mind. We will work with you on a solution if there is a problem with your order.
We do not provide refunds for products that have been damaged or stolen after it leaves our distribution centre.

See Shipping policy for further information.

Our policy lasts 14 days. If 14 days have gone by since your online purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
Due to the nature of our products we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lilyroseindulgence.com.au

You are responsible for the return shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.