Shipping Policy

Shipping Policy
Lily Rose Indulgence prides ourselves in providing you the best service possible every time.
We ensure all orders are dispatched 2 business days (exceptions to this will be bulk, wholesale & some corporate orders) from our warehouse in Dayboro QLD.
You are provided with a tracking number so you can follow your order.
Shipping costs

Free Shipping for all orders over $75.00.

If you require express post you pay the additional $2.95 per parcel.

Australia post is our preferred courier.

Presently deliveries are taking longer than normal and with Christmas so close we will post all deliveries Express.
Please check out Australia Post web page for their current delivery time schedule. to http://auspost.com.au/parcels-mail/delivery-areas.html.

Lily Rose Indulgence holds no accountability for loss of items or damage during transit and by purchasing via the web site the customer agrees to these terms and Conditions. Once parcels have left lily Rose Indulgence are lodged with Australia Post the customer agrees responsibility lies with the shipping Company and not Lily Rose Indulgence.
For all items over $100 you will be given the opportunity at check out to buy extra cover if your item is delayed, lost or damage via Australia Post.
See Australia Post Delayed, lost or Damaged policy https://auspost.com.au/receiving/delayed-lost-or-damaged-items

Order confirmation via email
As soon as you placed an order via our website, you will receive a confirmation email. This is system generated. Please check this confirmation email and contact us via our contact form or email hello@lilyroseindulgence.com.au immediately if there are errors or changes that need to be made.
For all orders that are returned due to an incorrect address, you will be charged a fee of $20 for repacking plus applicable postage rates.
If your package is going to a workplace, please include the business name so that it arrives promptly, plus any relevant delivery details.
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Christmas Deliveries
We have stock readily available so you can be assured you will receive your item in time for Christmas. Due to the busy Christmas period the delivery may be a little later than usual. We are taking Christmas orders up until 19th December.
If you have any questions and would like to discuss your order further, feel free to email us at hello@lilyroseindulgence.com.au