Returns and Refunds

Due to the personal nature in which our products are used, we are unable to accept returns or exchanges.  If we sent the wrong item to you by mistake, we will ask for a photograph of the said item and will ship the correct item at no addition charges.  You will not need to return the wrong item to us, please keep it as a gratitude for our mistake.

That depends on where in the processing of your order we are up too, I suggest you call 0421 069 253, to find out these details.  If the order has not been processed we can cancel the order and return the money removing any out of our hands fees that have been charged such as banking processing  fees etc.

Shipping

Aust Wide, If you would like your order shipping overseas, please contact for shipping fees.

We sure do! Select the local pick-up option at checkout and we will notify you

when your order is ready for pick-up!




Depending on the product ordered & time of day ordered we can process same day.  Custom order please contact for an approx. ETA

AS we use Australia Post the actual Shipping times vary please see Australia Post website for current shipping time details.




This will depend on a number or variants, did you provide the correct address details? Do you select the leave without signature at checkout?

Did you choose insure my package at checkout?

We do not offer refunds or replacements for lost packages due to customer input errors, or stolen parcels once delivered.

If the package is lost due to an error by the shipping carrier, we will replace your items or offer you a credit to our site if those items are out of stock.




When your order is shipped, you will receive an email that includes a tracking number.

You’ll need to create separate orders to ship to more than one address.

Depending on the number of parcel it might be worthwhile signing up to our corporate bulk orders section. 




Bath Bombs

Bath bombs are unique shapes that fizzle and dissolve rapidly when tossed into hot or warm bath water. They are designed to soothe, detox, help you relax and even add some fun to your bath experience.

No. 

However, build-up from soap, etc can create a barrier on your tub that colorants will cling to. A freshly clean tub will lessen the chance of our bath products leaving a ring. It can easily be wiped away with a wet cloth or sponge and bath cleaner.




The sooner you use the bath bomb the better. The longer you wait, the less effective the product will be. Store your bath bombs in its original packaging to protect the bath bomb from moisture and drying out. Our bath bombs are freshest when used within 3 months.

Of course! Our bath bombs are made with biodegradable ingredients that are good for your body and our planet.

If have questions about using particular products during pregnancy please consult your physician. We list all of our ingredients for each product, so please feel free to share them with your physician prior to purchasing.

Generally, our bath bombs are safe to use for children ages 2 and over. Please read the ingredients and if worried consult a Pediatrician before purchasing if there is a concern.

Our bath bombs should not irritate your skin. However everyone’s sensitivities are different.  They should not be used with broken or already-irritated skin. It is important to note that reactions to particular scents and essential oils are dependent on the person, so make sure you know what works best for your skin.

Bath Soak

Could 

It would depend on how dirty your skin is, soaking in salts will draw free radicals from your skin, this will be attracted to the bath tub.  If you have a build up of oils from soap these free radical will cling.   A freshly clean tub will lessen the chance of our bath products leaving a ring. It can easily be wiped away with a wet cloth or sponge and bath cleaner.




The sooner you use the soak the better. The longer you wait, the less effective the product will be. Store your bath bombs in its original packaging to protect the salts from moisture and drying out. Our soaks are freshest when used within 2-3 months.

Of course! Our salts are made with biodegradable ingredients that are good for your body and our planet.

If have questions about using particular products during pregnancy please consult your physician. We list all of our ingredients for each product, so please feel free to share them with your physician prior to purchasing.

Generally, our soaks are safe to use for children ages 2 and over. Please read the ingredients and if worried consult a Pediatrician before purchasing if there is a concern.

Our soaks should not irritate your skin. However everyone’s sensitivities are different.  They should not be used with broken or already-irritated skin. It is important to note that reactions to particular scents and essential oils are dependent on the person, so make sure you know what works best for your skin.

We don’t recommend it

Soap

It’s simple, the ingredients, the age old tradition I use, the craft man ship, the fine tuning & tweaking.  Our handcrafted soaps are made with infused nourishing oils that moisturises and protects your skin.  Commercially produced soaps can be make with animal fats, palm oils, Parabens or sulphates lower cost oils that don’t offer any skin care benefits!
handmade soaps retain all the natural glycerin’s in the soap bars, Glycerin is a humectant, attracts moisture to the skin, commercial soap are often drying due to the oils they use or has been removed during the manufacturing process

We have several recipes 

Our Signature range we use a base recipe of Olive Oil, Coconut Oil, Shea Butter, Rice Bran Oil, Sweet Almond Oil, our scent comes from oils which have been infused with botanicals, we add natural ingredients such as clays for colouring 

Our non Signature range of soaps can eb a mixture of ingredients we list all our ingredients at point of sale.
We add ingredients such as milks, Oat milk, coconut milks

We even make 100% Olive Oil Castile soap

Plus our Bastille range Olive Oil & Shea Butter

To learn more about what’s in our handmade soaps refer to point of sale or please visit our Ingredients page.

We even make 100% Olive Oil Castile soap




No, we never test our products on animals. We’ve always tested them on friends, family, thousands of customers and other enthusiastic volunteers who were excited about trying out new products.

All our products are palm oil, cruelty free and more, we never use Parabens or sulphates or any animal products.  




Superfatting a soap means that the amount of lye used has been reduced, so that there is extra oil that is not turned into soap. These extra oils are then available for your skin to make use of, in addition to the glycerine for their moisturizing properties. Our soaps contain a small % of extra oils that act as lotion – often called saponifiables – and this is one of the reasons that our Soaps feel so wonderful on your skin.




Yes, 

Our Signature range of soaps do not have any introduced  fragrances we infused our oils in botanicals this process extract the natural botanical benefits, colour and fragrance.  We do offer a natural bar which has not been infused,

Our 100% Olive Oil Castile Soap are infused and fragrance free, they do contain Aloe Vera & natural clays.

It’s possible you may detect a slight odour in some of our unscented soaps due to the natural ingredients used. If you purchase both unscented and scented soaps in an order, the shipping box will have a scent to it, but since each soap is wrapped separately, your unscented soap will not absorb scent from other soaps while being shipped. Please order conservatively.




That’s only a question of try and see, read all the ingredients, know your own skin type and sensitivities and choose wisely.   Our soaps are incredibly mild and gentle.  We don’t use any artificial colorants, hardeners, latherers or preservatives.

Quick answer is no, long answer is NaOH is needed to make any form of handcrafted soap, during the soap making process this essential ingredient NaOH also known, caustic soda, Sodium Hydroxide is added to water it then becomes Lye solution, this solution is added to the oils which causes saponification a natural chemical reaction, NOTE without this process you can’t have soap!  The soap making process and cure time ensures the soap has had time to process through trace, gel process, then sits on the shelf to harden.  Only when I feel the Bars are ready for use do I sell them.